Privacy Policy

Upspiral Now LLC ("Upspiral Now," "Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://upspiralnow.com or engage our services.

Please read this policy carefully. By using our website or services, you agree to the practices described below. If you do not agree, please discontinue use of our website and services.

1. Information We Collect

We may collect the following categories of information:

Information You Provide Directly

• Full name, email address, phone number, and company name when you submit a contact or inquiry form
• Information shared during consultations, calls, or email communications
• Appointment scheduling information, including dates, times, and preferences
• Payment and billing information processed through third-party payment providers (we do not store full payment card numbers)
• Business information you share as part of a consulting engagement

Information Collected Automatically

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Clickstream data and interaction patterns on our website
• Cookie and similar tracking technology data (see Section 5)

Information from Third Parties

• Data from CRM platforms, scheduling tools, and business communication software used in the course of our operations
• Publicly available business information relevant to a consulting engagement

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to inquiries, schedule consultations, and provide requested services
• To communicate with you about your engagement, including project updates, invoices, and deliverables
• To send marketing and promotional communications (you may opt out at any time — see Section 7)
• To improve our website, services, and client experience
• To analyze usage patterns and optimize site performance
• To process payments and manage billing
• To comply with legal obligations and enforce our Terms & Conditions
• To protect the security and integrity of our business and website

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We work with trusted third-party vendors who assist us in operating our business, including CRM software, email platforms, scheduling tools, payment processors, website analytics providers, and communication tools. These vendors are permitted to use your information only as necessary to provide services to us and are required to maintain appropriate confidentiality.

Business Operations

We may share information internally among our team and contractors who need access to perform consulting services on your behalf.

Legal Requirements

We may disclose your information if required to do so by law, court order, regulatory authority, or governmental process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, sale of assets, or similar transaction, your information may be transferred as part of that transaction. We will notify you of any such change via email or prominent notice on our website.

4. Legal Basis for Processing (Where Applicable)

Where privacy laws require a legal basis for processing personal information, we rely on the following:

• Contract performance — processing necessary to provide consulting services you have engaged us for
• Legitimate interests — operating and improving our business, communicating with prospects, and preventing fraud
• Consent — for marketing communications and certain cookie usage, where required
• Legal obligation — complying with applicable laws and regulations

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience and gather analytical data. Types of cookies we may use include:

• Essential cookies — necessary for the website to function properly
• Analytics cookies — help us understand how visitors interact with our site (e.g., Google Analytics or similar tools)
• Marketing cookies — used by third-party tools like chat widgets, CRM systems, or advertising platforms to deliver relevant communications

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. Third-party services embedded on our site (such as chat widgets or scheduling tools) may set their own cookies governed by their respective privacy policies.

6. Third-Party Services

Our website may integrate or link to third-party services and platforms, including but not limited to:

• CRM and marketing automation platforms (e.g., GoHighLevel / HighLevel)
• Chat widget and communication tools
• Appointment scheduling software
• Payment processors
• Website analytics tools

These third parties operate under their own privacy policies. We encourage you to review the privacy policies of any third-party service you interact with through our website. We are not responsible for the privacy practices of third-party services.

7. Your Rights & Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct inaccurate or incomplete information
• Deletion — request that we delete your personal information, subject to legal retention requirements
• Opt-out of marketing — unsubscribe from marketing emails at any time by clicking "unsubscribe" in any email or contacting us directly. You may also opt out of SMS communications by replying STOP
• Data portability — where applicable, request your data in a portable format
• Restriction — request that we restrict processing of your information in certain circumstances

To exercise any of these rights, contact us using the information in Section 11 below. We will respond within a reasonable timeframe consistent with applicable law.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

Client engagement data is generally retained for a minimum of five (5) years following the conclusion of an engagement, unless a longer period is required by law.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encrypted communications, access controls, and secure data storage practices.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you share information with us at your own risk. If you believe your information has been compromised, please contact us immediately.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly. If you believe we have collected information from a child, please contact us using the details in Section 11.

11. Communications Consent & SMS

By submitting a form, scheduling an appointment, or engaging our services, you consent to receive communications from Upspiral Now LLC by email, phone, and SMS/text message.

• Message and data rates may apply for SMS communications
• Message frequency varies based on your engagement with us
• To opt out of SMS, reply STOP to any text message from us
• To opt out of marketing emails, click Unsubscribe in any email or contact us directly
• For help, reply HELP to any SMS or contact us at the information below

12. Governing Law

This Privacy Policy is governed by the laws of the State of Florida, without regard to conflict of law principles. Any disputes arising under this Privacy Policy shall be resolved exclusively in the state or federal courts located in Palm Beach County, Florida.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes become effective upon posting to this website. The "Effective Date" at the top of this page reflects when the policy was last updated. We encourage you to review this page periodically. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Upspiral Now LLC
Delray Beach, Florida, USA
https://upspiralnow.com

Please use the website contact form to reach us. We will respond to privacy-related requests within a reasonable timeframe.